Multi-step Operations

Some shipping configurations require several rules or methods working together. The AI prompt box handles these as a batch — multiple operations applied together, tracked as a single entry in your version history.

Tiered free shipping

Prompt: Free standard shipping on orders over $75, and free express shipping on orders over $150

This creates two rules:

1. Free rule on Standard Shipping: cart total > $75
2. Free rule on Express Shipping: cart total > $150

Both are created as one batch. If you roll back, both rules are reverted together.

Different rates by region

Prompt: Add $5 surcharge for Alaska and Hawaii on Standard Shipping, and block Express for those states

This creates two rules on different methods:

1. +$5 surcharge on Standard: destination state = AK,HI
2. Hide rule on Express: destination state = AK,HI

Create a method with rules

Prompt: Create a flat rate $12.99 Express Shipping for the US zone, then hide it for orders under $30

This creates:

1. A new Express Shipping method (flat $12.99, US zone)
2. A hide rule on that method: cart total < $30

The AI understands that the hide rule should apply to the method it just created.

Complete zone setup

Prompt: Set up shipping for Canada: $14.99 standard, $24.99 express, free standard on orders over $150, and block express for items over 10kg

This creates:

1. Standard Shipping method ($14.99 flat, Canada zone)
2. Express Shipping method ($24.99 flat, Canada zone)
3. Free rule on Standard: cart total > $150
4. Hide rule on Express: weight > 10000g

Replacing existing rules

Prompt: Delete the old free shipping rule on Standard and replace it with free shipping over $75 instead of $100

This creates:

1. Delete rule operation (the old free shipping rule)
2. Create rule: Free, cart total > $75, on Standard Shipping

Caution

Delete operations are permanent and marked as destructive on the confirmation card. The confirmation card shows each operation clearly — review it before clicking Apply.

When multi-step doesn’t work well

If your prompt is too ambiguous or references entities the AI can’t find by name, the confidence score drops below 50% and a clarification question appears. In these cases:

1. Be more specific. Name the exact methods, zones, and groups.
2. Split into separate prompts. Sometimes it’s clearer to do two or three simple prompts instead of one complex one.
3. Use the form. For very specific configurations, the manual form gives you full control.